Privacy Policy

Introduction

Welcome to himcreamindia.com, the official website of Icymelto Foods Private Limited and its premium ice cream parlour brand Him Cream.

Icymelto Foods Private Limited is the owner and operator of this website and acts as the Data Controller for the personal information collected through this platform.

We value your trust and are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you visit our website, interact with our services, submit franchise enquiries, contact us, subscribe to updates, or otherwise engage with our brand.

By accessing or using the website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

About Us

himcreamindia.com is owned and operated by Icymelto Foods Private Limited, a company engaged in the business of premium ice cream parlours, desserts, beverages, and franchise development.

For the purposes of applicable data protection laws, Icymelto Foods Private Limited acts as the controller of your personal information and determines the purposes and methods for processing such information.

Personal Information We Collect

When you visit our website, interact with our services, or communicate with us, we may collect different categories of information.

1. Device Information

When you access himcreamindia.com, certain information is automatically collected by our systems and servers, including but not limited to:

  • Your IP address

  • Browser type and version

  • Device type

  • Operating system

  • Screen resolution

  • Language preferences

  • Geographic location based on IP address

  • Date and time of access

  • Time zone settings

  • Referring websites

  • Search keywords used to reach our website

  • Pages visited on our website

  • Duration of visits

  • Navigation paths

  • Click behaviour and interactions

  • Error reports and diagnostic information

This information is collectively referred to as Device Information.

2. Cookies and Similar Technologies

Our website may use cookies, web beacons, tracking pixels, and similar technologies to improve user experience and website functionality.

Cookies help us:

  • Remember your preferences.

  • Understand website traffic patterns.

  • Analyze user behaviour.

  • Improve website performance.

  • Measure the effectiveness of marketing campaigns.

  • Provide a personalized browsing experience.

The types of cookies we may use include:

  • Essential cookies

  • Functional cookies

  • Performance cookies

  • Analytics cookies

  • Marketing cookies

  • Session cookies

  • Persistent cookies

You may disable cookies through your browser settings. However, doing so may affect certain website functionalities and features.

3. Information You Voluntarily Provide

We may collect personal information that you voluntarily submit through forms, email communication, franchise applications, surveys, or customer support interactions.

Such information may include:

  • First Name

  • Last Name

  • Email Address

  • Mobile Number

  • Residential Address

  • Business Address

  • City and State

  • Postal Code

  • Country

  • Company or Organization Name

  • Franchise investment details

  • Professional information

  • Business experience

  • Payment information where applicable

  • Messages, comments, and feedback

  • Customer support requests

  • Social media handles provided voluntarily

4. Franchise and Business Enquiries

If you apply for a franchise opportunity or business partnership with Him Cream, we may additionally collect:

  • Proposed location details

  • Investment capability

  • Business experience

  • Existing business ownership details

  • Financial background information voluntarily provided

  • Business references

  • Documentation relevant to the evaluation process

This information is used solely for assessing and processing franchise and partnership applications.

Why We Process Your Data

Customer trust and data security are among our highest priorities.

We process personal information only when necessary and only for legitimate business purposes, including:

  • Operating and maintaining our website.

  • Improving website functionality and performance.

  • Responding to enquiries and customer support requests.

  • Providing information regarding our products and services.

  • Managing franchise applications.

  • Sending newsletters and promotional communications where consent has been provided.

  • Conducting internal business analysis and research.

  • Monitoring website usage trends.

  • Preventing fraud and abuse.

  • Detecting and investigating security incidents.

  • Complying with legal and regulatory obligations.

  • Protecting our business interests and intellectual property.

Automatically collected information is generally used to identify technical issues, security threats, unusual activity, and aggregate statistical trends regarding website usage.

Such information is not normally used to identify individual users.

Legal Basis for Processing Personal Information

Depending on your location and applicable laws, we may process your personal information under one or more of the following legal bases:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Protection of vital interests.

  • Legitimate business interests.

  • Fraud prevention and security purposes.

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send information regarding:

  • New flavour launches

  • Store openings

  • Seasonal offers

  • Product updates

  • Events and celebrations

  • Franchise opportunities

  • Brand announcements

  • Promotional campaigns

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Your Rights and Choices

You are not required to provide personal information simply to browse our website.

You may choose to visit the website anonymously without identifying yourself.

However, certain website features may require personal information to function properly, including:

  • Newsletter subscriptions

  • Contact forms

  • Franchise applications

  • Customer support requests

  • Promotional registrations

Failure to provide required information may prevent us from offering certain services.

Rights of European Residents

If you are located within the European Economic Area (EEA), you are entitled to the following rights regarding your personal information:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to processing.

  • Rights relating to automated decision-making and profiling.

If you wish to exercise any of these rights, please contact us using the information provided below.

International Data Transfers

If you are a resident of the European Economic Area, please note that your information may be transferred to and processed in countries outside the EEA, including but not limited to India, Canada, and the United States.

Where such transfers occur, we will take reasonable steps to ensure adequate protection of your personal information in accordance with applicable laws.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce agreements.

  • Maintain business records.

When information is no longer required, it is securely deleted, anonymized, or destroyed.

Information Security

We take the protection of your information seriously.

Personal information submitted through our website is stored on secure servers and protected through reasonable administrative, technical, and physical safeguards designed to prevent:

  • Unauthorized access

  • Data misuse

  • Loss of information

  • Accidental disclosure

  • Alteration or destruction of data

Security measures may include:

  • Encrypted communication channels

  • Access controls

  • Secure hosting environments

  • Firewall protection

  • Periodic security reviews

Although we strive to use commercially acceptable methods to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

Links to Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or business partners.

These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, or policies of any third-party websites and encourage users to review their privacy statements before submitting personal information.

Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children without parental consent.

If we become aware that personal information from a child has been collected without authorization, we will take appropriate steps to remove such information promptly.

Legal Disclosure

We may disclose personal information if required to do so by law or if we believe in good faith that such action is necessary to:

  • Comply with legal obligations.

  • Respond to lawful government requests.

  • Protect the rights and property of Icymelto Foods Private Limited.

  • Prevent fraud or criminal activity.

  • Investigate security incidents.

  • Protect the safety of customers, employees, and the public.

  • Enforce our agreements, policies, and terms of use.

Changes to This Privacy Policy

Icymelto Foods Private Limited reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes may be necessary due to:

  • Changes in applicable laws.

  • Business operations.

  • Technology updates.

  • Security improvements.

  • Introduction of new services.

Any revised version of this Privacy Policy will be published on this page along with the updated effective date.

Your continued use of the website after changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you would like to know more about this Privacy Policy, exercise your rights, request information about the processing of your personal data, or raise concerns regarding privacy matters, you may contact us at:

Icymelto Foods Private Limited
Website: himcreamindia.com
Email: icymeltofoods@gmail.com

We will make reasonable efforts to respond to all privacy-related requests and enquiries in a timely manner.

Your Consent

By using himcreamindia.com, submitting forms, subscribing to communications, applying for franchise opportunities, or otherwise interacting with our services, you acknowledge and agree that you have read, understood, and accepted this Privacy Policy and consent to the collection, processing, and use of your information as described herein.

Your trust is important to us, and we remain committed to protecting your privacy while delivering the premium experience that defines Him Cream.